Seventy Souls Tech Group Ltd
Griva Digeni 78, 2nd floor, Flat/Office V1
Neapoli, 3101, Limassol, Cyprus
Refunds & billing e‑mail: contact@seventysouls.com
We want you to be satisfied with every reading. This Refund Policy explains how our satisfaction guarantee works, how to request a refund, and the statutory rights you keep regardless of this policy. It forms part of our Terms of Service.
If you are not satisfied with a reading, you may request a refund within 24 hours of that session. When a request is approved, the credits used for that reading are returned to your account balance, ready to spend on another advisor. This guarantee is offered in addition to, and does not limit, any rights you have under applicable consumer law.
Approved satisfaction refunds are issued as credits returned to your account balance, so you can try a different advisor or reading. Where applicable law requires a refund to your original payment method, or where we agree to one (see "Unused credit packages" and "Your statutory rights" below), the refund is made to your original payment method instead.
Email contact@seventysouls.com with your account email and a short description of the issue, or use the refund option in the app where available. We typically respond within 24 hours.
Satisfaction refund requests for a reading must be made within 24 hours of that reading. To protect against abuse, we may decline requests that show signs of misuse, for example repeated refund requests after the full use of purchased credits, or activity we reasonably believe to be fraudulent. Declining an abusive request does not affect your non‑excludable statutory rights.
If you have purchased a credit package and have not used it, you may request a refund of the unused portion to your original payment method. We will grant such requests where required by law and otherwise at our reasonable discretion. Credits that have already been used to receive a reading are not eligible for a cash refund except where required by law.
Nothing in this policy limits rights that cannot be excluded under the law that applies to you. Depending on where you live, you may have additional rights, for example a statutory cancellation or cooling‑off period for distance purchases in the United Kingdom and the European Union (subject to the immediate‑performance acknowledgment in our Terms), consumer guarantees under the Australian Consumer Law, or remedies under United States and Canadian consumer‑protection laws. Where the law requires a cash refund, we will provide one.
Payments to Seventy Souls Tech Group Ltd are processed by Stripe, Inc. Where a refund to your original payment method is issued, it is processed through Stripe and typically takes 5 to 10 business days to appear on your statement, depending on your bank or card issuer.
Purchases are made directly from us and processed by Stripe. A small number of customers using older versions of our applications may have made a purchase through an app store's in‑app purchase system. For those purchases only, a refund of the payment itself is handled by that store under its own refund policy, and we will support your request with the relevant usage information. Our satisfaction guarantee above applies either way.
If you do not recognise a charge or believe there has been an error, please contact us first at contact@seventysouls.com. We can almost always resolve billing issues quickly and directly, often faster than a bank dispute, and we are happy to help.
Refunds are handled by Seventy Souls Tech Group Ltd, Griva Digeni 78, 2nd floor, Flat/Office V1, Neapoli, 3101, Limassol, Cyprus. Questions about a refund? Email contact@seventysouls.com.