Terms of Service

Welcome to Seventy Souls Tech Group Ltd ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our applications ("Apps") and any related services. By downloading, accessing, or using our Apps, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Apps.

1. Acceptance of Terms

By using our website or Apps, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Changes to Terms

We may update these Terms from time to time. Any changes will be effective upon posting within the Apps or on our website. Your continued use of the Apps after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

3. Description of Services

Our website and Apps provide users with psychic and spiritual guidance services through private chat, phone, and video sessions with our advisors. Our services are provided for entertainment and personal reflection purposes only. Readings are not factual statements or predictions of actual future events, and no particular result or outcome is promised or guaranteed. We reserve the right to modify or discontinue, temporarily or permanently, the services or any features or portions thereof without prior notice.

4. Our Advisors and How Payments Work

Readings are delivered by advisors engaged by Seventy Souls Tech Group Ltd to provide services through our website and Apps. Advisors provide readings exclusively on our behalf. We are responsible for the service you receive and we set the standards, availability, pricing, and conduct requirements that apply to every reading.

You purchase credits from Seventy Souls Tech Group Ltd only. You never pay an advisor directly, no part of your payment is passed to an advisor on your behalf, and advisors are compensated separately by us for the services they provide. We are not a marketplace, we do not act as an agent for advisors, and we do not facilitate or transmit payments between users and advisors.

5. Eligibility

The services are intended for adults. You must be at least 18 years old and have the legal capacity to enter into a contract in order to use the services or to purchase credits. If you are under 18, you may not use the services.

6. License and Access

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Apps for personal, non-commercial purposes, subject to these Terms. You agree not to use the Apps for any other purpose.

7. User Accounts

You may be required to create an account to use certain features of the Apps. You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account.

8. Credits

Our services are paid for with prepaid usage credits. There is no subscription and no recurring billing.

• What credits are: You may purchase prepaid usage credits to access services within our website and Apps. Credits are a digital product for use within our services only. They have no cash value, cannot be withdrawn, cannot be transferred between users, cannot be used outside our services, and cannot be exchanged for cash or any form of legal tender except where required by law or expressly provided in section 10. Credits are not used to make payments to individual advisors.
• Pricing: The number of credits and the price are shown to you before you pay. Each purchase is a single charge in the currency shown at checkout. Prices are inclusive or exclusive of taxes as indicated at checkout, and you are responsible for any applicable taxes.
• Delivery: Credits are delivered digitally and are added to your account balance automatically and immediately once your payment is confirmed. There is no physical shipment. If your credits do not appear within a few minutes of a successful payment, contact contact@seventysouls.com and we will resolve it.
• Fair use: To ensure service stability and manage high‑cost infrastructure, we reserve the right to apply reasonable rate limits. Excessive usage that bypasses standard interface limits or indicates scripted or bot behavior may result in temporary or permanent restriction of access to ensure quality of service for all users.
• Legacy purchases: A small number of customers using older versions of our applications may hold access purchased previously through an app store, including any subscription bought in that way. Those purchases continue to be managed and cancelled through the relevant store account settings. We no longer sell subscriptions.

9. Payment and Billing

Card and digital wallet payments made to Seventy Souls Tech Group Ltd through our website and our Apps are processed by our third‑party payment processor, Stripe, Inc. ("Stripe"). We do not collect or store your full payment‑card number. Charges appear on your card or bank statement under our payment descriptor, referencing Seventy Souls and/or our legal entity, together with the purchased amount. Credits are delivered digitally and are added to your account balance automatically and immediately once your payment is confirmed. There is no physical shipment.

Purchases are made directly from us and processed by Stripe. A small number of customers using older versions of our applications may have purchased through an app store's in‑app purchase system; for those purchases only, that store processed the payment under its own terms.

If you do not recognise a charge or have any question about your bill, please contact us first at contact@seventysouls.com. We resolve billing issues quickly, typically within one business day, and this is usually much faster than a card dispute.

10. Refund Policy

Satisfaction guarantee. If you are not satisfied with a reading, contact us at contact@seventysouls.com within 24 hours of that reading and we will refund the credits used for it to your account balance. Full details, including how to request a refund, eligibility, unused credit packages and refund timing, are set out in our Refund Policy, which forms part of these Terms.

For the small number of legacy purchases made through an app store's in‑app purchase system, refunds of the payment itself are handled by that store under its own refund policy, and we will support your request with the relevant usage information.

• Cash refunds: Beyond the satisfaction guarantee above and any non‑excludable statutory rights you may have, refunds of a completed payment are granted at our discretion and are evaluated case by case.
• Statutory rights: Nothing here removes rights that cannot be excluded under the law that applies to you, including consumer rights regarding digital content in the European Union and the United Kingdom. By purchasing credits and beginning to use them, you request immediate performance and acknowledge that a statutory withdrawal right is lost once the digital content has been supplied and used.
• Anti‑abuse: We reserve the right to deny a refund request or revoke credits where we detect abusive refund behaviour or fraudulent activity.

11. User Conduct

You agree not to:

• Use the Apps for any unlawful purpose.
• Violate any applicable laws or regulations.
• Infringe upon the rights of others, including intellectual property rights.
• Upload or transmit viruses, malware, or any other harmful code.
• Interfere with or disrupt the integrity or performance of the Apps.
• Attempt to gain unauthorized access to any systems or networks.
• Reverse engineer the Apps.
• Use the Apps in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any server, or interfere with any other party's use and enjoyment of the Apps.
• Harvest, collect, or store personal data about other users without their express consent.

12. User‑Generated Content

Our Apps may allow you to submit, post, or display content ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with the Apps.

You represent and warrant that:

• You own or have the necessary rights to the User Content.
• The User Content does not violate any laws or infringe upon the rights of any third party.

We reserve the right, but are not obligated, to monitor, edit, or remove any User Content at our discretion. We may remove or disable access to UGC that violates these Terms or applicable law.

Notice and Action: To report illegal or infringing content, please e‑mail contact@seventysouls.com. We review within 48 hours and will provide a reasoned decision; you may appeal by replying to our notice.

13. Copyright / DMCA Takedown Procedure

13.1 Copyright Contact

E‑mail: contact@seventysouls.com

Postal Address:
Seventy Souls Tech Group Ltd
Griva Digeni 78, 2nd floor, Flat/Office V1
Neapoli, 3101, Limassol, Cyprus

13.2 How to Submit a DMCA Notice

Include:

1. Identification of the copyrighted work claimed to be infringed.
2. Identification of the allegedly infringing material and its location (URL, screenshot, or chat ID).
3. Your name, address, telephone (optional), and e‑mail.
4. Statement of good faith belief that the use is unauthorized.
5. Statement, under penalty of perjury, that the information is accurate and you are authorized to act.
6. Physical or electronic signature.

13.3 Our Procedure

We will expeditiously remove or disable the material and notify the uploader that it has been removed.

13.4 Counter Notice

If you believe material was removed in error, send a counter notice containing:

1. Your contact information.
2. Identification of the material and its prior location.
3. Statement under penalty of perjury of good faith belief the removal was a mistake.
4. Statement consenting to jurisdiction of the competent courts in Limassol, Cyprus.
5. Signature.

If we receive no court notice within 10 business days, we may restore the material.

13.5 Repeat Infringer Policy

Accounts that receive two or more valid DMCA notices within six months may be suspended or terminated.

14. EU Notice and Action & Statement of Reasons (DSA Art. 16–17)

13.1 How to Report Illegal Content

Please e‑mail contact@seventysouls.com with a description or screenshot of the material you believe is unlawful. We review all reports within 48 hours.

13.2 Our Response & Statement of Reasons

When we remove or disable access to any content — whether for illegality or for breach of these Terms — we will:

• Notify the affected user of the decision,
• Provide a concise statement of reasons as required by Article 17 DSA, and
• Offer an internal appeal process via reply to the same notice.

15. Intellectual Property Rights

All content, features, and functionality (including but not limited to text, graphics, logos, images, and software) are owned by us or our licensors and are protected by intellectual property laws. You are prohibited from copying, modifying, distributing, or creating derivative works from any content without our express written permission.

16. No Professional Advice

Our services provide entertainment and general information only and do not constitute legal, medical, mental health, financial, or other professional advice. You should not rely on any information or guidance provided through our services as a substitute for professional consultation. If you are experiencing a crisis, please contact appropriate emergency or professional services immediately.

17. Assumption of Risk

You acknowledge and agree that the use of psychic guidance services is inherently subjective and that readings, interpretations, and advice provided through the Apps are matters of personal belief and opinion. You assume full responsibility for any decisions you make based on information obtained through the Apps. We expressly disclaim any liability for outcomes or consequences arising from your reliance on such information.

18. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using the Apps, you consent to the collection and use of your information as outlined in the Privacy Policy.

19. Disclaimers

• No Warranty: The Apps are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied. We do not warrant that the Apps will be uninterrupted, error‑free, or free of viruses or other harmful components.
• No Responsibility for User Content: We are not responsible or liable for any User Content or other third‑party content.
• No Guarantee of Accuracy: We do not guarantee the accuracy, completeness, or usefulness of any information provided through our services, including but not limited to psychic readings and spiritual guidance.

20. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Apps.
• Any conduct or content of any third party on the Apps.
• Unauthorized access, use, or alteration of your transmissions or content.
• Any reliance on psychic readings, spiritual guidance, or other content provided through the Apps.

In no event shall our total aggregate liability exceed the amount you have paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

21. Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, and our respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your violation of these Terms.
• Your use of the Apps.
• Your violation of any rights of another person or entity.

22. Termination

We may suspend or terminate your access to the Apps at any time, without notice, for any reason, including but not limited to violation of these Terms. Upon termination, all licenses and rights granted to you in these Terms will immediately cease.

23. Governing Law and Jurisdiction

These Terms and any disputes related to them or the Apps will be governed by and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located within Limassol, Cyprus for the purpose of litigating all such claims or disputes.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

25. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Apps and supersede any prior agreements.

26. No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

27. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, natural disasters, power failures, internet outages, or government actions.

28. Contact Us

If you have any questions about these Terms, please contact us at contact@seventysouls.com.